# Lindy for customer support

## The AI teammate for support teams.

Ticket triage, escalation watch, recurring issues, and the voice of the customer. Tag Lindy in Slack and it runs them.

**Works with all your tools**

[Explore 1,000+ integrations](/content/integrations/index.html)

## The jobs support hands to Lindy.

Each one runs on a schedule you set, in the channel you pick.

### Triage the support queue  
Drafts replies from tickets you’ve already solved, and routes the rest to the right person.

### Track customer health  
A live page per account: usage, tickets, NPS, renewal date, last contact. Refreshed automatically.

### Track feature requests  
Watches the support inbox and posts a weekly digest of what customers are asking for.

### Spot recurring issues  
Tickets grouped by root cause, so you see the problem before it’s a spike.

### Watch your escalations  
Escalated and at-risk tickets daily: who’s waiting, how long, what they need.

### Hear your customers  
Every CSAT and NPS response sorted into themes, with the quotes that matter.

Also runs: [Keep the help center current](/content/use-cases/keep-the-help-center-current/index.html) [Catch churn early](/content/use-cases/catch-churn-early/index.html)

## A one-line alert, or a full dashboard.

Same job, three depths. Ask Lindy for whichever you need.

### Alert
**Northwind**  
**#support**

Batoor Shah  
@Lindy ping me the moment an enterprise ticket goes critical

**Acme just went critical.** Payments failing for two hours, 40 minutes to SLA breach. Dana is on it and a reply is drafted.

### Digest
**Northwind**  
**#support**

Haneen Azhar  
@Lindy post the escalation watch every morning

**Escalation watch.** Two need eyes today:

- **Acme** payments · 2h · reply drafted  
- **Corven** waiting 3 days on an eng fix  
- **Meridian** resolved overnight · CSAT 5

### Dashboard
**Northwind**  
**#support**

Flo Crivello  
@Lindy make it a live health board for every account

**Done, link below.** Usage, tickets, NPS, and renewals per account:

- **Customer health** live page · 132 accounts  
- Healthy _96_  
- Watch _24_  
- At risk _9_  
- Renews 30d _12_

People use Lindy at some pretty cool places.

## Ready when you are.

Free to try. In your Slack in two minutes.