AI for Customer Support Teams | Lindy

Lindy for customer support

The AI teammate for support teams.

Ticket triage, escalation watch, recurring issues, and the voice of the customer. Tag Lindy in Slack and it runs them.

Works with all your tools

Explore 1,000+ integrations

The jobs support hands to Lindy.

Each one runs on a schedule you set, in the channel you pick.

Triage the support queue

Drafts replies from tickets you’ve already solved, and routes the rest to the right person.

Track customer health

A live page per account: usage, tickets, NPS, renewal date, last contact. Refreshed automatically.

Track feature requests

Watches the support inbox and posts a weekly digest of what customers are asking for.

Spot recurring issues

Tickets grouped by root cause, so you see the problem before it’s a spike.

Watch your escalations

Escalated and at-risk tickets daily: who’s waiting, how long, what they need.

Hear your customers

Every CSAT and NPS response sorted into themes, with the quotes that matter.

Also runs: Keep the help center current Catch churn early

A one-line alert, or a full dashboard.

Same job, three depths. Ask Lindy for whichever you need.

Alert

Northwind
#support

Batoor Shah
@Lindy ping me the moment an enterprise ticket goes critical

Acme just went critical. Payments failing for two hours, 40 minutes to SLA breach. Dana is on it and a reply is drafted.

Digest

Northwind
#support

Haneen Azhar
@Lindy post the escalation watch every morning

Escalation watch. Two need eyes today:

Dashboard

Northwind
#support

Flo Crivello
@Lindy make it a live health board for every account

Done, link below. Usage, tickets, NPS, and renewals per account:

People use Lindy at some pretty cool places.

Ready when you are.

Free to try. In your Slack in two minutes.